Alzheimer.App — The AI revolution in dementia(care)

Terms and Conditions

Alzheimer.App B.V. — version 9 October 2026

1. Who we are

Alzheimer.App is provided by Alzheimer.App B.V.

In these terms, 'we' and 'us' mean Alzheimer.App B.V.

2. Who these terms apply to

These terms apply to everyone who uses Alzheimer.App through the website, the web app or the apps for iOS and Android.

You must be at least 16 years old to create an account on your own.

By creating an account, you agree to these terms.

Our privacy statement also applies to the processing of personal data.

3. What Alzheimer.App does

Alzheimer.App helps people with dementia, family carers, loved ones and care professionals with practical tips and support.

Nova is our AI assistant. Nova automatically writes answers to questions. With a Family subscription, Nova can also take into account the personal profile, the What works card and earlier conversations.

Important to know

Alzheimer.App has been developed as a supporting service and is not intended as a medical device.

We do our best to give reliable and useful answers. Check important information and, where needed, consult a care professional about care decisions.

4. Free and paid

Alzheimer.App offers free and paid features.

Free

The Family subscription

With the Family subscription, Nova gives personal advice based on:

The subscription applies per profile.

Each Family subscription includes up to five contributors with full access. Readers are unlimited and free.

5. Account, profile and contributors

You are responsible for your own account and login details.

You may create a profile for yourself or for someone else, but only if you have consent or another valid authority to do so.

Profile manager

The profile manager manages the profile and decides who gets access.

Contributors

Contributors can view and add to the profile within their access rights.

Readers

Readers can view information but cannot change it.

Consent

When you create a profile, we ask for explicit consent to process health data where required.

Are you creating a profile on behalf of someone else? Then you must be authorised to act on that person's behalf. Being a family member or carer does not automatically give you the right to consent on someone's behalf.

Only invite people who are allowed to see the information concerned.

You can delete your account in the app. Your data will then be deleted in line with our privacy statement and legal retention obligations.

6. Privacy and data protection

Alzheimer.App processes personal data, possibly including sensitive health data.

We handle this information with care and take appropriate measures to protect it.

We only process health data when there is a valid legal basis and the additional GDPR conditions are met.

Where explicit consent is required, we ask for it separately. You can always withdraw that consent via info@alzheimer.app.

We only use personal data for the purposes described in our privacy statement. It also explains:

Any transfer of personal data outside the European Economic Area is subject to the legal safeguards.

7. The Family subscription

Price

The Family subscription costs € 2.99 per month per profile, including VAT.

Payment through Stripe

The subscription is sold through Stripe Managed Payments. Within this payment arrangement, Stripe acts as reseller (Merchant of Record) and takes care of payment, VAT and invoicing. Alzheimer.App B.V. provides the digital service.

Stripe's terms of sale also apply to the purchase. At checkout you can see which Stripe entity you enter into the purchase agreement with.

Alzheimer.App does not receive card or bank details.

Taking out a subscription

You take out the subscription on our website. After payment, you can also use the paid features in the iOS and Android app.

Term

The subscription renews automatically every month.

Cancelling

You can always cancel free of charge via 'Subscription' in the app or via info@alzheimer.app.

The subscription ends at the end of the paid period. After that you pay nothing more.

Failed payment

If a payment fails, personal advice remains available for seven more days. After that, access to personal advice lapses until the payment has succeeded. Your profile remains available.

Price changes

We announce a price change by email at least thirty days in advance. Don't agree with the new price? Then you can cancel before it takes effect.

8. Cooling-off period and money back

When you take out your first Family subscription, as a consumer you in principle have a statutory cooling-off period of fourteen days. Within this period you can withdraw from the purchase without giving a reason.

Personal advice is available immediately after payment.

Our extra guarantee

We offer a full money-back guarantee for fourteen days after your first payment. Even if you have already used Nova, you get the full amount of your first payment back within this period if you want to stop.

You can withdraw:

On withdrawal, the subscription stops immediately and access to the paid features ends. Your profile remains available.

We refund the amount within fourteen days to the original payment method, unless agreed otherwise.

Your statutory consumer rights always continue to apply.

9. Founders: the first 100 profiles

The first hundred real, filled-in profiles receive 'Founder' status. Team accounts, test accounts and artificially created profiles do not count.

For Founder profiles, Nova's personal advice is free. This free access applies:

Founder status belongs to the original profile and cannot be transferred. Founder status lapses when the account is deleted.

In case of demonstrable fraud or serious misuse, we may end Founder status.

Founder status does not automatically entitle you to future, separately paid extra features.

10. What we ask of you

Use Alzheimer.App carefully and respectfully. You may not:

In case of misuse, we may give a warning, restrict features or close an account. In case of serious violations, we may act immediately.

If we end a paid subscription without the user being responsible for this, we refund the unused part of the paid period.

11. Availability and changes

We do our best to keep Alzheimer.App working well at all times. Even so, maintenance, outages or technical problems may occur.

We provide the necessary security updates and other updates that users may expect under the law.

We keep developing and improving Alzheimer.App, so features may change. We inform users in advance of important changes.

If a change materially and adversely affects the paid service, consumers keep their statutory rights, including where applicable the right to cancel free of charge.

Ending the service

If we decide to stop personal advice permanently, we will in principle let you know at least thirty days in advance. From then on you no longer pay for this service, and we refund prepaid amounts for services not delivered.

Users get the opportunity to obtain their data or have it deleted, in accordance with the law.

12. Liability

Alzheimer.App is intended as support in dealing with dementia.

Nova uses artificial intelligence. As a result, answers may be incorrect, incomplete or unsuitable for a particular situation. Do not use Nova's answers as a substitute for professional medical or care advice.

Alzheimer.App is liable for damage when it can be attributed to us under the law.

To the extent permitted by law, we are not liable for damage that arises solely because information from the app is used, despite clear warnings, for purposes it is not intended for.

We do not exclude liability where the law does not allow this. Your statutory rights as a consumer also continue to apply in full.

13. Intellectual property

The software, texts, logos, design and other parts of Alzheimer.App are owned by Alzheimer.App B.V. or its licensors. You may use them for the normal use of Alzheimer.App.

Information you add yourself remains the property of the rightful owner. You give Alzheimer.App permission to use this information to the extent necessary to provide the service or for other purposes for which there is a valid legal basis.

You may use Nova's answers for personal and lawful purposes. We cannot guarantee that exclusive intellectual property rights exist in automatically generated answers.

14. Changes to these terms

We may change these terms, for example because of new legislation, security, technical developments or changes in our services.

We announce important changes at least thirty days in advance. Don't agree with an important change? Then you can end your subscription before the change takes effect.

Your statutory rights always continue to apply.

15. Complaints and governing law

Do you have a question or complaint? Email info@alzheimer.app. We respond within fourteen days. If we need more time, we will let you know.

These terms are governed by Dutch law. Disputes are handled by the court that has jurisdiction under the law.

Do you live in another EU country? Then you keep the protection of the mandatory consumer rules that apply to you.